Topics

#ARBatwork #ArbMatters #PledgeLessPlastic & 1987 storm 2018 3ATC 50th annual AA AA Awards accreditation advice AFL aftercare AGM Agrilus Biguttatus aid air quality Alert Alex Kirkley amenity Amenity Conference Ancient Tree Forum Annual Awards APPGHG apprentice apprenticeship Apprenticeships Approved Approved Contractors ARB ARB Approved Contractor ARB Approved Contractors ARB at work ARB Magazine ARB Show arb training ArbAC Arboricultural Association Arboriculture arborists Arbsafe ash dieback Assessments atf Australia Autumn Review award Awards Barcham Trees Bark Beetle Bartlett Bartlett Tree Experts bats beetle beyond ism Bill Matthews biochar biodiversity biosecurity branch Branches Brexit bs5837 bursary business Call for papers Campout Canker stain of plane carbon CCS Cellular Confinement Systems CEnv Ceratocystis Ceratocystis platani chainsaw chalara Charles charter Charter for Trees chelsea Chelsea Flower Show Claus Mattheck climate climber climbing Colleges committees competiton conference Confor conifers conservation Consultant consultation Contractor Coroner Council Countryside Stewardship cross industry news Cryphonectria parasitica Cumbria DART Date for your diary deadwood death defra Design Devon disease document dothistroma draft EAC East Anglia ecology Economic Report economy Ecotricity education Electricity England EPF equipment Europe European Arboricultural Council European Wood Pastures exeter Exhibitors Fatality Fera Fine flood flooding Forest Research forestry Forestry Commission forests FSC Fund4Trees funding fundraiser gardening GDPR Geocells Gov.uk government grants Green Brexit Green Infrastructure Green Infratructure guidance Guidance Note 2 guides Hazard Tree Health Helliwell Help Henry Kuppen Horse Chestnut horticulture HRH HRH Prince Charles HS2 HSE ICF Infographic InfraGreen International Urban Forestry Congress Investigating Tree Archaeology Conference Ips typographus Irma irrigation ISA iso i-Tree IUFC Job Karabiner Kew land-based Landscape Institute Landscape Show landscaping Lantra law Leaf Minor Lectures legislation London longevity LTOA Mayor of London Melbourne Member Benefit mentor Midlands moth' NASA National Geographic National Tree Week NATO News nominations Northern Northumberland notification NTIS NTOA NTOC oak 'oak Oak Processionary Moth Oak-boring Beetle obituary Observatree occupation opm Padua parks parliament Perennial Pests and Diseases petition Phytophthora planning Planning Law planting Plumpton College policy poll Power Prince Charles Prince of Wales processionary Protect and Survive protected tree protection Quotatis ramorum Registered Registered Consultant Registered Consultants Rememberance Day Report Rescue research Resilience response retrenchment review RFS rhs Ride4Research rigging Rodney Helliwell rogue tree surgeons RSFS Safety Safety Bulletin Saftey Scotland Scottish Branch SDG Accord security seminars Share Sheffield Show Site Guidance skills SocEnv soil soils South East SRWP staff statement Stationary Rope statutory STIHL strategy student Student Conference survey Sustainable Soils Alliance Sweet Chestnut sweet chestnut blight TDAG technical guide Technical Officers tender Thames & Chiltern The Arboricultural Association The Woodland Trust Thinking Arbs Day Timbersports Tools TPO Trading Standards trailblazer training transport Tree Tree Champion Tree Council Tree Health Tree Inspection tree loss tree management Tree of the year Tree Officer Tree officers tree register tree species Tree Surgeons Tree Week tree-felling TreeRadar trees Trees, People and the Built Environment trust' trustee Trustees TrustMark UAG Uitlity UK favourite ukas UKWAS urban forest Urban Forestry Urban Tree Cover urban trees VETcert veteran trees video Videos volunteer VTA Wales watering solutions webinars website Western Westonbirt Wharton women in arboriculture woodland woodland trust woods World Environment Day Xylella young arborists

Disclaimer: The views and opinions expressed in this article are those of the author and do not necessarily reflect the views of the Arboricultural Association.

Share this story

TrustMark and Chartered Trading Standards Institute join forces to improve consumer confidence

  30/03/2017
Last Updated:  30/03/2017

Over the last 12 months The Chartered Trading Standards Institute (CTSI) and TrustMark have been looking at ways in which they can deliver joint services to provide greater levels of consumer protection and confidence across the many trades delivering services in and around the home.

The two organisations, which have worked closely for many years, have looked at the gaps in the current markets and delivery systems and are fully motivated to create and deliver a collective approach to support both the CTSI Consumer Codes where required, as well as promote and deliver functional delivery schemes through the TrustMark Brand and its Scheme Operators. By working together, they can promote and highlight the existing and well recognised brands and combine compliance, audit and enforcement all within one collaboration.

The alliance will allow a new style of thinking on how to tackle some of the long term challenges in the sector with rogue traders and their operating practices. It will also enable further confidence and greater levels of security to be developed for consumers when choosing a firm to work in or around their home. Together they can deliver a clear message to consumers that they are supported at all stages when engaging and using any business or trader from the partners schemes.

Leon Livermore, CEO of CTSI, added:

“The approval landscape is confused for both consumers and businesses so it is important that we work with trusted partners to ensure that we are all working towards the same end result. Local Trading Standards Services do a huge amount to protect consumers and promote legitimate business and we hope that by working with TrustMark we can add real value to their work.”

Simon Ayers, CEO of TrustMark, said:

“By joining forces with the CTSI, it both highlights our commitment and will to enhance consumer protection, encourage best practice and promote excellence and good standards nationally. Together we aim to achieve greater parity between the two organisations and to strike the right balance between reducing consumer detriment and making the standards workable across the industry.”

The CTSI and TrustMark have worked closely for many years and will build on the close synergy between the CTSI’s own Consumer Codes Approval Scheme and TrustMark’s core criteria - the Government-endorsed standards. Together they will support reputable and honest tradespeople and protect consumers in the decisions they make in order to help improve consumer confidence, reduce consumer detriment and drive up industry standards in the repair, maintenance and improvement market.

For further information about TrustMark visit www.trustmark.org.uk and the CTSI www.tradingstandards.uk