Search again

Topics

adaptive growth approved contractor ARB Approved Contractor Arboricultural Association Arborist assessment Atypical Myopathy bad arborist bat conservation trust bats become an approved contractor benefit benefits Benefits of Trees beware Biosecurity bird nesting season birds bleeding blocked drain boundary bracing branches british bats BS5837 building callus careers cavity certification CHIP clear code of ethics code of practice colleges common law communication complain complaints conservation conservation areas construction consultant Contractor conversion coppicing CoSHH council council land court crown crown lifting crown raising crown reduction crown thinning danger of felling dangerous dangers deadwood definitions diagnostic service dieback directive directory disease dispute Distance driveway duty of care ear defenders ecologist education ethics european habitats directive felling licences fines fruit trees fungus glossary good arborist good climbing practice ground nesting birds habitat hammering harmful hazardous substances health health & safety health and safety heavy clay hedge height helliwell help and advice help for arborists hollow tree horses HSE initials injury intrusive i-Tree ivy land registry legal requirements legislation lifting equipment light light loss local councils local planning authority LOLER lopping loss minimum recommended distance mobile phone monetary value music nail neighbour nesting nesting birds directive noise at work penalty permission personal protective equipment pests phone usage phones up trees planning consent planning system point value policies post nominals PPE problem tree professional conduct property protection proximity pruning qualifications radio reasonable care registered consultant regulations restrictive covenants risk assessment risk to health road management roost roots Royal Veterinary College safe safety schedule 5 schedule 6 Security site clearance sites of special scientific interest smothering subsidence sycamore Talking Trees terminology The British Horse Society time of year tool box talk topping tpo traffic management training Tree Tree Advice Trust tree assessment tree consultant tree management tree officer tree ownership tree preservation order tree roots tree surgeon tree valuation trees trees causing cracks unsafe Urban Trees vibration levels videos wildlife wildlife and countryside act working at height working equipment
Home /Help & Advice / Public / How do I complain about a contractor or consultant?

How do I complain about a contractor or consultant?

 04/01/2016    Last Modified: 30/05/2017

Our accredited ARB Approved Contractors and AA Registered Consultants are assessed for their high levels of quality on a regular basis to ensure they meet our exacting standards. If however you find yourself in the position that you wish to complain about their services or conduct then there are three documents you need to download and understand.

We have a code of ethics and a code of professional conduct, any breach of these may be cause for you to want to complain. We would always advise that you contact the contractor or consultant to resolve the issue before contacting the Arboricultural Association.

If you find that there is no other recourse we do have a complaints procedure that can be downloaded, filled out and sent back to us. Below are the documents you need to be aware of and the complaints procedure:

Code of ethics

Code of professional conduct

Complaints procedure

Topics:
code of ethics, complaints, professional conduct, complain, ethics