ArbAC update
John Parker, CEO
In the absence of a formal regulatory framework in arboriculture, the Association’s Approved Contractor Scheme (ArbAC) performs an essential function by giving tree owners and managers peace of mind when selecting an arborist through the online directory.
However, public and professional trust in the ArbAC Scheme can only be maintained if standards are upheld, and if those contractors falling below the expected levels or operating in breach of our Code of Conduct & Ethics are held to account for their behaviour.
This year, the Association has removed two ArbACs from the Scheme for failing to meet the required standard. Both contractors were brought to our attention through complaints, which were assessed and investigated in accordance with our Complaints Procedure. The first is a medium-sized contractor in the south of England which was involved in multiple complaints including concerns raised about safety, customer service and work quality. The second is a small contractor in the south-west of England which was involved in a specific health and safety incident.
Other sanctions in addition to removal from the Scheme are also in place. One ArbAC was investigated after a complaint and has been issued with a final warning, with expectations clearly set that should another complaint about a similar matter be upheld within a set period of time, then they will be removed from the Scheme.
During the investigation for a different complaint about another ArbAC, we undertook an unannounced spot check and were able to confirm that there was no case to follow up on.
An important part of the purpose of the Scheme is to help contractors improve themselves and, in doing so, to raise standards across the profession. In the vast majority of cases this can be achieved through education, training, support and guidance. Where necessary, a system of enforcement including spot checks and final warnings can also be used.
Removing ArbAC accreditation is not something which the Association does lightly, but unfortunately it is sometimes the only appropriate sanction in order to protect the integrity of the Scheme.
This article was taken from Issue 199 Winter 2022 of the ARB Magazine, which is available to view free to members by simply logging in to the website and viewing your profile area.