Customer Services Advisor & Repair Technician

Lyon Equipment Limited

Customer Services Advisor & Repair Technician

Job Details


Lyon Equipment Limited


Tebay, Cumbria



Closing date:

12 noon on Monday 8th July 2024

Interview date:

W/C 15th July 2024

Job Contact Details


Julia Aspinall


015396 26317



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Lyon Equipment Limited (Lyon) is an employee-owned Company serving the outdoor and professional work at height and rescue markets with equipment and expertise to venture further. We provide technical training, manufacture our own Lyon branded products, and distribute a portfolio of trusted brands. Lyon provides a friendly, contemporary and dynamic working environment and values a good work life balance.

We are seeking to appoint a full time Customer Services & Repair Technician. This role is office based at our offices in Tebay, Cumbria.

If you are interested in this exciting opportunity, we want to hear from you!

Key responsibilities

  • Answering and responding to incoming telephone calls and emails from our retail customers and end-users
  • Liaising with colleagues as appropriate to deliver an exemplary customer experience
  • Processing returned product
  • Populate and maintain Customer Relationship Management software (CRM) to process customer incident cases
  • Carrying out repairs on product ensuring the smooth running of the repairs workshop
  • Ensuring repairs are carried out to a high quality in a timely manner
  • Monitoring and maintaining stock levels of spare parts needed to carry out repairs
  • Ensuring smooth running of workshop area(s) including maintaining order and high level of cleanliness – continuously reviewing layout for optimised efficiency
  • Ensuring appropriate document and item management for all returned items
  • Assist with internal product training where appropriate
  • Maintain technical, brand and product knowledge and qualifications, where applicable

Hours of Work:

This is a full-time position which equates to a 37.5-hour week. Monday to Thursday 08:00 to 17:00 and Friday 08:30 to 14:00.

Closing date for applications: 12 noon on Monday 8th July 2024

Interviews will take place week commencing: 15th July 2024

For more information, please visit: www.lyon.co.uk/employment-at-lyon-equipment/565-customer-services-advisor

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The views, opinions or salary expressed in this job vacancy do not necessarily reflect the views of the Arboricultural Association.